Managed Server and Security
| Plan A | Plan B | Plan C | |
| Virus/Malware/Ransomware Protection |  |
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| Malware Removal | |
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| Power Protection | Up to 750VA | Up to 1,500VA | Up to 1,500VA |
| Offsite Data Backup | 10GB per server/VM | 50GB per server/VM | 100GB per server/VM |
| Telephone/Email Support | |
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| Annual On-site maintenance | |
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| On-site Support | 50% discount | |
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| Repairs | 50% labor discount | 50% labor discount | 50% labor discount |
| One Time Setup | $100 per server | $100 per server | $100 per server |
| Monthly Price for baremetal | $50.00 | $200.00 | $225.00 |
| Monthly for VM Host | $25.00 | $150.00 | $150.00 |
| Monthly for VM | $25.00 | $50.00 | $75.00 |
Features Description
Managed End-Point Security
- No charge for malware remediation
- All devices on the network must be protected to qualify for no charge remediation
Managed Professional Grade Backup
- 25GB per covered server
- Backup space is pooled together and useable by any protected computers
- Extra fee for additional backup space
Technical support
- No charge for telephone, e-mail, remote or on-site technical support during business hours
- Non-emergency on-site support/maintenance must be scheduled at least two business days in advance
- Extra fee for out of business hours support (waived on premium plans)
Annual on-site maintenance
- Includes cleaning and inspection
- Includes installation of Microsoft, Java, Adobe and other free updates
Uninterruptable Power Supply
- Network grade true sine wave
- 120V AC, Minimum 750VA, Maximum 1,000VA dependent on server
- Extra fee for special requirements
On-site Troubleshooting
- Includes hardware and software troubleshooting
- Includes labor for minor repairs such as:
- Cooling fan replacement
- Power supply replacement
- Memory replacement/upgrades
- Peripheral card replacement
- The cost of parts and data recovery not included
- Extra fee for extensive repairs such as:
- Hard drive replacement
- Motherboard replacement
- CPU replacement
- Case and connector repairs
- Operating System reload
Software support
- Includes Burning Diode provided software
- Includes Operating System
- Includes customer provided software that is fully supported by the manufacturer
- Extra fee for software not supported by the manufacturer